Please send all inquiries via email to email@example.com.
How do I care for my Fantassels™?
Fantassels™ are individually made by hand with natural, silky rayon. We hope you’ll have them for seasons of tailgates and touchdowns. Store your Fantassels™ in our nifty travel cases. Pro tip: if they get wrinkled, straighten them under a hot hairdryer (don’t get them wet).
CHANGING/CANCELING AN ORDER
What if I need to change or cancel my order?
Please email us right away firstname.lastname@example.org . Orders are shipped out the next business day, so we have some time to modify your order. Once an order goes out, we are unable to change it. You will need to wait until you receive the order and make an exchange.
RETURNS + EXCHANGES
How do I return my earrings?
Items may be returned within 14 days of purchase. Merchandise should be returned in its’ original condition and with the receipt.
The customer must pay shipping fees associated with returning an item. Once your return is processed we will promptly issue a credit to your credit card.
Please send returns to:
62 Broad Street
Unit 49 (Mailbox 31)
Charleston, SC 29401
I just got my earrings. How do I exchange them for a different pair?
If you would like to exchange your purchase, please return the original item(s) for a full refund and place a new order. Items may be returned within 14 days of purchase. Merchandise should be returned in its’ original condition and the receipt.
Do you have a "gift" option?
No, not currently. We are working on it!
How and when are my earrings shipped?
USA: We ship all USA orders as USPS First Class Packages. Orders are processed Monday through Friday and shipped out the next business day (Friday orders are shipped on Monday morning). Delivery includes tracking and takes 2-3 business days.
Earrings are tucked into a protective duster bag and shipped in a padded envelope.
We do not provide international shipping at this time.
What if I typed in the wrong mailing address at checkout?
Orders are shipped out the next business day, so if you can let us know before it is shipped out, we will be able to modify your address. Email email@example.com ASAP.
It's been a few days and I haven't received my order.
All USA orders should arrive in 3-4 days. Please check your USPS tracking information. If you haven't received it, please reach out to us right away via firstname.lastname@example.org .